This course is designed to expose participants to in-depth knowledge in managing data center operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance, and international standards, managing people.
Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective, and efficient will receive full attention in this course.
Setup a data center facility operations team.
Manage and motivate your facilities management team.
Setup SLA’s and manage them including liabilities, KPI’s, etc..
Manage vendors and measure their performance.
Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc..
Manage safety & statutory requirements.
Effectively and efficiently manage data center operations.
Manage documents.
Setup equipment life cycle including testing.
Define data center design limits and set-up and manage a proper capacity management plan.
Manage day-to-day data center operations.
IT, Facilities or Data Centre Operations professional working in and around the data center (representing both end-customers and/or service provider/facilitators) and having a responsibility to achieve and improve hi-availability and manageability of the Data Centre, such as Datacenter managers, Operations / Floor / Facility managers, data center engineers, network/system engineers/data center sales/consultants.
Leadership criteria and attributes.
How to set-up up an efficient and effective facility management operations team structure.
Defining roles, responsibilities, and skill metrics.
Key Performance Objectives (KPO) and appraisals.
Job rotation, reward, promotion, and succession planning as strategies to grow and retain talent.
Training and assessments and Shift management, scheduling, and roster planning
Vendor selection and qualification.
Managing risk and dealing with non-compliance, public liability, legal, escalation, and complaint procedures.
Key considerations of a vendor agreement for services.
Performance measurement and reporting.
Maintenance options.
Main considerations for maintenance agreements.
The practicality in deciding between comprehensive/non-comprehensive maintenance regimes.
Warranty pitfalls.
Service reports alignments with maintenance agreements.
Tiered maintenance considerations.
Preventive, Predictive, Condition, and Reliability Centred (RCM) based maintenance.
Managing on-site/on-sites spares and how to determine which spares to keep on-site.
Statutory and industry compliance/regulations.
Emergency response and safety policies and procedures.
PTW (Permit To Work) requirements and procedures.
General rules and regulations for the data center.
Ergonomic workspace.
SOP’s for a power outage, fire, bomb threat, etc.
Defining data center design limitations.
Defining measurement criteria and reporting.
Alignment of business SLA with vendor SLA.
Defining change management procedure for installation and de-installation of new equipment.
Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507.
SOP (Standard Operating Procedures) in managing day to day security access control, such as:
- Entry/exit control and access management.
- Permit-To-Work (PTW) and contractor work in progress.
- Delivery of goods.
- Customer access.
- Etc.
Effective patrols routing and how to ensure 24x7 vigilance.
Because supervisory levels are the link between the executive and senior management levels, achieving the organization's objectives, increasing productivity and overall performance of the organization, affects the effectiveness and efficiency of supervisors' performance.
And because of the skills of supervisors in any organization in need of continuous development, and to acquire advanced tools and methods that reflect on the deepening of these skills and activate their role in motivating individuals working, and push them to commit to the goals of the organization.
You need this conference to learn about supervisory skills and advanced methods, to be able to play an effective and supervisory role in your organization.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.
This course is designed for participants to introduce to key issues and themes in international development.
Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
The course will explore a number of key themes in international development, including how questions of gender and generation shape the impact of poverty; how processes of globalization, migration, and violent conflict impact development; and how development and the environment are linked.
It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
By introducing participants to a range of problems in economic development, we will look to analyze how economic theory and models can explain the lack of development in some nations. We will apply such theory to real-world economies to understand the nature of the problems they face and how effective policies can be in tackling the problems.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.
Corporate/Public governance and risk management are critical There is increasing attention being paid to corporate governance and risk management in business schools and among legislators.