Review the fast-growing business trend known as Business Process Outsourcing (BPO). Explore the ways by which Business Process Outsourcing has become a common and powerful strategy used by many businesses globally. Become a valued member of your business by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.
Most managers are evaluated as average by their peers and superiors even though they possess good job-specific skills and perform their job adequately. High performing managers are those who stand out because of the legacy they establish in their organizations. In this program, we will understand these processes, develop a methodology for choosing your legacy, and understand the process of implementation of a leadership plan. A unique program empowering you to play a leadership role in your organization, your department, or your section - to the benefit of your organization and your own career advancement. This program provides the essential leadership skills required in managers and executives to be recognized as high performers in their organizations. Each participant will go away with an action plan he can implement in a step-by-step manner in his organization.
The effectiveness of the organization's leadership is crucial. Every decision made inside the organization is made with input from the leadership. Leadership activities have an impact on a variety of organizational factors, including work environment, managing conflicts, organizational structure, power and politics, culture, and many others. This course examines leadership from that angle and offers participants the chance to learn how leadership influences and impacts organizational outcomes.
Facilities like buildings, utility plants, power & water distribution networks, production plants, parking lots and landscaping become more and more flexible, complex and expensive. That is why Facilities Management is a huge business nowadays. It is one of the largest budget expenses and therefore one of the major sources of cost savings. However not at all costs, because facilities are a major asset too. This course shows you how to apply the Best Practices to organize and manage a facilities department as a successful “business within a business”. The goal is to operate and maintain the facilities effectively and efficiently, to integrate function, people, and place. The course is about finding the right balance between asset performance (functionality, availability, reliability, safety) and costs, about the right balance between operating and maintaining the facilities in-house or contracting it out.
Quality has become a must for all industries and services. The challenge today is not only to implement quality programs. It is also to reach high performance and ensure customer loyalty through products and services delivered on time at the right quality level, at the right price. The main purpose of this course is to give an integrated view of quality management, quality systems, and improvement techniques: how they are linked, how to integrate them into the organization the second purpose is for the participants to learn and use an efficient quality improvement toolbox and methodology.
Business process analysis and modeling is an essential component of Business Process Redesign (BPR) as well as other business process improvement initiatives such as reengineering, systems development, quality management, and continuous process improvement. In this course, the participants will acquire the knowledge and skills to analyze and accurately model business processes at the enterprise level as well as the detailed workflow level. Participants will learn the Integration Definition for Process Modeling (IDEF0) method and the Business Process Diagram notation. These are open modeling standards that are used by many leading business process modeling tools. They are easy to understand and can be applied to all aspects of business process innovation. These methods facilitate rigorous analysis, creative thinking, and the development of information technology systems
Stakeholder management is a technique for organizing, monitoring, and enhancing your interactions with your stakeholders. In order to connect with them, it entails methodically identifying the stakeholders, analyzing their requirements and expectations, and planning and executing a variety of tasks. Through the use of a competent stakeholder management approach, you will be able to plan out your interactions and evaluate the state and caliber of your relationships with different stakeholders. The key components of managing continuous improvement are influencing and persuading all internal and external stakeholders in any process, including vendors, outsourced providers, clients, and coworkers. By participating in this Essentials of Stakeholder Management training course, you will gain the knowledge and abilities necessary to effectively manage and influence stakeholders, as well as to raise their readiness for change and overcome opposition, using a variety of methods and strategies.
The "ILM Endorsed Leading and Managing Change" course is the perfect venue for introducing change and change management to participants and the organizations they represent. Participants will gain a lot from a course created to offer insightful information on what has become a legitimate concern for all companies.
This course will introduce you to the key principles, practices and tips that will enable you to manage your program effectively by adapting your portfolio, strategies and interventions based upon effective results measurement that is used for managing, learning and reporting results