You will learn about the Best Worldwide Practices in Outsourcing Management including eSourcing.
Understand how to decide rationally what maintenance activities to outsource and what not
Learn the features, functions, and benefits of lean maintenance contracts
Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
Learn how to define service levels and monitor the contractor performance
Learn how to develop and negotiate a maintenance contract
Recognize the pitfalls
Understand how to evaluate the delivered performance of all parties involved
Learn how to implement maintenance contract management
Maintenance Supervisors & Managers. Procurement and Contract Professionals are responsible for Maintenance Contracts. Key Contractor Staff. All participants will take away a good multi-discipline understanding of the issues involved in their work. The program will help the participants quickly become productive quickly and help build a related Knowledge Framework that will help them identify, understand, classify and remember this program discussed technology, On the job learning, and life experiences.
Introduction to program
Asset management
The business impact of maintenance
Considerations in outsourcing maintenance – what to outsource and what not?
Activity on asset matrix
Risks involved
Case study: Outsourcing maintenance activities
Maintenance contract types
Parties involved
The tendering process – modern ways of tendering
Choosing the right contractor
Costing the service
Defining Key Performance Indicators to monitor the performance of all parties involved
Use of Balanced Scorecard with performance contracts
Interactive exercise and examples
Vendor management
The contracting cycle
Assemble a team
Assess, determine and specify the required service levels
Writing the contract – contents of a maintenance contract
Interactive exercise: review some existing contracts
Implementing contract management – how to make it work (performance management)
Periodic evaluation & improvement
Expectations about availability, reliability, and costs
The extensive preventive maintenance schedule – “tricks” of maintenance contractors
The seven steps to developing a risk-based maintenance concept
Using the maintenance concept to negotiate more effectively lean maintenance contracts
Negotiating the contract – negotiation ploys
Negotiating the contract – negotiation tactics
Negotiating tips
Interactive exercise and role-play regarding negotiating
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