Any governmental or non-profit organization or charitable organization with two types of activity is active in the same specialization and other activities that support the specialized activities. Therefore, the supporting services may be in the size of a department, department or sector, but its role in any organization is a basis for the work. This department, where the administrative coordination of technical specialties and follow-up of projects and writing technical reports and review documents from the higher authorities also interested in administrative communications and internal and external correspondence and work to develop relations with other parties to facilitate the work of technical departments.
management and supervision of public services.
Identify the concept of measurement, evaluation, and performance indicators.
Learn how to choose performance indicators that lead to success.
Identify the dimensions of competitive advantage.
Identify the reasons for developing and developing a competitive advantage.
Recognize the importance of the organization's performance indicators.
Ability to compare vision, mission, and strategy.
Be able to identify appropriate performance indicators to assess performance in the organization.
Be able to design performance reporting templates.
Be able to follow the steps of building performance indicators.
Ability to handle KPI's financial and non-financial performance measures.
Ability to build and use performance indicators KPI.
Business owners
CIO
IT and Service Desk managers
Service Desk staff
Functional managers
Help desk employee
Functions and responsibilities of the Department of Support Services.
Planning and organizing support services.
Monitoring and directing support services.
Develop policies and objectives for the departments of the Support Services Department.
Develop the working procedures manual in its sections and work to update it from time to time.
Supervising the implementation of the regulations, regulations, and instructions related to the support services departments in the Corporation.
Preparing the annual financial budget of the supporting services departments and participating in the preparation of the annual financial budget of the institution as a whole with the various concerned departments and participating in the discussion with the Board of Directors of the institution.
Periodic reports on the activities of the support services departments.
Evaluate the employees' performance and make the necessary recommendations.
Supervising the development of the training and continuing education program for the departments of support services.
Overseeing the development of the quality program in the supporting services departments.
Time management and organization of priorities.
The means to achieve effective communication with others.
Reciprocal relations and developing skills to deal with others.
Speech, listening, and listening skills.
How to face pressure and control anxiety.
How to provide the necessary information for decision-making and follow-up.
Skills simplifying and improving procedures and developing work systems
The concept of correspondence and reports and their types.
The importance of reports to the management of auxiliary services.
Skills and skills for writing and reading development.
Characteristics and parts of a good report.
The method of writing mail and reports.
Annotations in reports.
Computer and output correspondence and reports.
Common mistakes in writing mail and reports.
The concept and importance of evaluating the performance of employees in the support services departments.
Average performance and normative performance.
The modern concept of performance appraisal in the light of total quality systems.
Analyze the work and determine its requirements as a basis for evaluating performance.
Analysis of work and tasks.
Analysis of the capabilities and preparations of employees.
Methods of measuring the capabilities and preparations of employees.
Harmonize work requirements and employee capabilities.
The subjective methods versus the objective methods of performance evaluation.
Quantitative versus qualitative methods in assessing the performance of workers in auxiliary services.
Recent trends in support services.
The importance of modern technologies in the work of supporting services.
Preparation of correspondence and reports on the computer.
Because supervisory levels are the link between the executive and senior management levels, achieving the organization's objectives, increasing productivity and overall performance of the organization, affects the effectiveness and efficiency of supervisors' performance.
And because of the skills of supervisors in any organization in need of continuous development, and to acquire advanced tools and methods that reflect on the deepening of these skills and activate their role in motivating individuals working, and push them to commit to the goals of the organization.
You need this conference to learn about supervisory skills and advanced methods, to be able to play an effective and supervisory role in your organization.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.
This course is designed for participants to introduce to key issues and themes in international development.
Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
The course will explore a number of key themes in international development, including how questions of gender and generation shape the impact of poverty; how processes of globalization, migration, and violent conflict impact development; and how development and the environment are linked.
It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
By introducing participants to a range of problems in economic development, we will look to analyze how economic theory and models can explain the lack of development in some nations. We will apply such theory to real-world economies to understand the nature of the problems they face and how effective policies can be in tackling the problems.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.
Corporate/Public governance and risk management are critical There is increasing attention being paid to corporate governance and risk management in business schools and among legislators.