Did you know that approximately 85% of job success is based on “soft skills” while only 15% is based on technical knowledge? Whether you are interacting in the boardroom, online or abroad, effective soft skills will make the biggest impact in successfully building relationships.
First Impressions, Making an Impact, and Achieving your Objectives are just three benefits from this dynamic training conference. During the Mastering Business Etiquette & Protocol training conference, participants will gain practical knowledge and advanced skills to help them prepare for key interactions with colleagues.
This training conference develops the concept of business etiquette and the proper etiquette practices for different business, work, and social scenarios. Participants will learn the etiquette requirements for a meeting, entertaining, telephone, and internet business interaction scenarios. Additionally, the training conference addresses etiquette challenges when doing business in a multi-cultural situation or meeting.
Gain advanced skills for gaining social, business, and international exposure
Learn the principles of international business protocol and professional etiquette
Understand how to behave correctly in both business and social situations including formal dinners, networking, and online webinars, and social media.
Learn how to establish effective communication with different types of guests, from different counties and levels of management
Demonstrate appropriate personal and professional conduct and follow both social and business rules
Understand how to apply proper communication and professional etiquette at all levels and at all times
Implement different variations in protocol and professional etiquette from different cultures, nations, and regions
Plan VIP visits and formal occasions while executing the role of the ideal host
Learn International and Local variation in Business Etiquette & Protocol
Apply the foundations of meetings and concerts official reception protocol
Learn new communication and multi-cultural skills – by telephone, online, email and face to face
Business leaders, senior executives, and those involved in international affairs
Departmental supervisors, internal consultants, and human resources staff
Project managers and technical professionals and engineers
What is etiquette and why does it matter
Etiquette knowledge self-assessment
Understanding etiquette: conventions in social behavior and expected behavior patterns
Everyday manners, courtesy and common mistakes and rude behavior
Best practice behaviors for attending business meetings
Ten principles of office etiquette and work protocols
Guidelines for planning and chairing a meeting, event or seminar
Before the meeting
On the day of the meeting
Chairing the meeting
Following up on points and actions
Internet usage in the workplace and Netiquette
Behaviors, rules, and etiquette for formal occasions and encounters
Formal dinners and events: Etiquette, rules, and protocol
Dealing with visitors and hosting business events
Professional networking; how to work a room and social etiquette in business conferences, external meetings, and events
Business meals basic and advanced table etiquette;
Basics of Table Etiquette
Holding & Resting Utensils
Business Dining Etiquette
Multi-cultural Highlights
Specific Food Etiquette Guidelines
Test your international etiquette skills – Part 1
Understanding and working professionally with North Americans
The cultural differences and etiquette of dealing with Europeans
Working with British colleagues, contacts, and suppliers
Cultural differences of Scandinavia, including Sweden and Denmark
The Russian way, how to work with colleagues from the Soviet Union and near neighbors
Test your international etiquette skills – Part 2
Understanding and working professionally with India
The cultural and legal differences and etiquette of dealing with China
Working with African colleagues, contacts, and suppliers
Cultural differences between Japan and other Asian countries, including Korea and the Philippines
Brazil and South American cultures and social mannerisms
Guidelines for receptionists, security, and service staff
Making introductions, greeting people, shaking hands, and other protocols
Dealing with difficult people and situations and how to say no nicely
Telephone communication best practice and etiquette
Politeness in written communication and email etiquette
How to handle customer service and supplier communication etiquette and common protocols
Understanding the role of ethics in the workplace
The challenge of diversity, inclusion and equality
Participants will learn about the field of communication for development in this course (C4D). In order to encourage participation and engagement with kids, families, communities, and networks for positive social and behavioral change in both development and humanitarian contexts, C4D is an evidence-based strategy that makes use of a variety of communication tools, channels, and approaches. It incorporates knowledge and ideas from social, behavioral, and communication sciences.
In order to meet these new challenges and take advantage of chances for innovation to bring about behavior and social change, participants in this three-day course will need new and improved communication competencies.
Too often company executives and professionals spend most of their time fixing day-to-day problems. They react to problems, rather than focusing on what they would like the company to be and then on making it happen. This program focuses on changing the way we think from reacting (responding to day-to-day problems, fixing and repairing) to developing plans for what we want to have happened and then implementing the plans.
A document management system is a computer system used to track and store electronic documents. It is usually also capable of keeping track of the different versions modified by different users. The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management systems and related to digital asset management, document imaging, workflow systems, and records management systems. This course shows you how to deal with papers in an electronic way to get rid of the papers hard copy which takes a lot of space and time
This course will help you define and implement the vision you have for yourself, your team, and your organization. Working from an initial understanding of your own capabilities, motivators, and resources, it will build an action plan for moving you and those around you towards a shared perception of the future, able to respond to an ever-changing world.
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractors but also with managers, fellow employees, and colleagues within our own organization.
When did you last stop to think about how you work at work – and whether the way you work could be changed to help you be more successful? The Business Brain Train Seminar provides a thoroughly enjoyable environment for you to explore these questions. It shows how to make yourself more effective using mind mapping; teaches techniques for faster, more effective reading, and shows how to use memory systems to remember information. It examines techniques for idea generation, creativity and problem solving; planning; time management; and inter-personal communication skills (including making a speech and how to improve meetings. It focuses on the core skills required for success in any enterprise.