One of the most misunderstood, time-consuming, and poorly performed leadership roles is dealing with conflicts and issues. Most managers, supervisors, and leaders view "conflict" as something unpleasant. Conflict, on the other hand, may be a potent source of long-term competitive advantage if it is properly harnessed, managed, and handled in high-trust cultures.
This conflict management training course, Managing Conflicts & Difficult Situations, has been especially created to assist leaders and managers in controlling and reducing negative conflict, creating organizational cultures of high trust, and dealing proactively with challenging situations using highly effective techniques. The training program integrates the most recent findings in Emotional Intelligence (EI), neuroscience, psychology, personality studies, and cutting-edge influencing and communication methods.
At the end of this course, participants will be able to:
Determine the typical conflict kinds and sources in your job.
Recognize your own and other people's personality traits and preferred dispute resolution techniques.
Recognize the conflict's predictable emotional triggers and reactions.
Explain the differences between aggressive, passive, and assertive behavior.
Use a variety of potent tactics to deal with challenging individuals and circumstances.
Managers and Team Leaders
Leaders & Supervisors who need to take charge of – and resolve – conflicts or difficult situations that could have a negative impact on performance, effectiveness and relationships
Junior / Middle Managers new to their role, or with experience but little previous training
Main Types of Difficult / Challenging Conversations in the Workplace
The Art of Influencing with Integrity and Personal Power
Utilising Key Personal Strategies: GLASS, But Suppose, Feel, Felt Found
Structuring 'Crucial Conversations' to Produce Optimal Results
Using Coaching Techniques in Conflict: Problem and Need
Recognising and Handling Ineffective Conflict Responses
Dealing with Strong Emotions such as Anger and Frustration
Defection Technique Strategies
The Art to Successful Communication
Building Rapport and the Circle of Trust Technique
Personality Preference Assessment: Communicating with Different Personalities
Mastering Active Listening Skills to Validate others’ Needs
Using Powerful Questions to Gain the Right Information
Transactional Analysis: The Power of Questions in Counselling
Perfecting the Art of Non-verbal Language Signals
Framing and Re-framing Issues to Facilitate Positive Outcomes
Psychological Insights into People’s Behaviour and Attitude
Filters and How our Perceptions can Influence our View of Others
Determining Personal Agendas and Intentions
Being Assertive: Techniques and Skills
Negotiation ‘Positions’ and ‘Interests’ and Prime Negotiation Gambits
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