One of the most misunderstood, time-consuming, and poorly performed leadership roles is dealing with conflicts and issues. Most managers, supervisors, and leaders view "conflict" as something unpleasant. Conflict, on the other hand, may be a potent source of long-term competitive advantage if it is properly harnessed, managed, and handled in high-trust cultures.
This conflict management training course, Managing Conflicts & Difficult Situations, has been especially created to assist leaders and managers in controlling and reducing negative conflict, creating organizational cultures of high trust, and dealing proactively with challenging situations using highly effective techniques. The training program integrates the most recent findings in Emotional Intelligence (EI), neuroscience, psychology, personality studies, and cutting-edge influencing and communication methods.
At the end of this course, participants will be able to:
Determine the typical conflict kinds and sources in your job.
Recognize your own and other people's personality traits and preferred dispute resolution techniques.
Recognize the conflict's predictable emotional triggers and reactions.
Explain the differences between aggressive, passive, and assertive behavior.
Use a variety of potent tactics to deal with challenging individuals and circumstances.
Managers and Team Leaders
Leaders & Supervisors who need to take charge of – and resolve – conflicts or difficult situations that could have a negative impact on performance, effectiveness and relationships
Junior / Middle Managers new to their role, or with experience but little previous training
Main Types of Difficult / Challenging Conversations in the Workplace
The Art of Influencing with Integrity and Personal Power
Utilising Key Personal Strategies: GLASS, But Suppose, Feel, Felt Found
Structuring 'Crucial Conversations' to Produce Optimal Results
Using Coaching Techniques in Conflict: Problem and Need
Recognising and Handling Ineffective Conflict Responses
Dealing with Strong Emotions such as Anger and Frustration
Defection Technique Strategies
The Art to Successful Communication
Building Rapport and the Circle of Trust Technique
Personality Preference Assessment: Communicating with Different Personalities
Mastering Active Listening Skills to Validate others’ Needs
Using Powerful Questions to Gain the Right Information
Transactional Analysis: The Power of Questions in Counselling
Perfecting the Art of Non-verbal Language Signals
Framing and Re-framing Issues to Facilitate Positive Outcomes
Psychological Insights into People’s Behaviour and Attitude
Filters and How our Perceptions can Influence our View of Others
Determining Personal Agendas and Intentions
Being Assertive: Techniques and Skills
Negotiation ‘Positions’ and ‘Interests’ and Prime Negotiation Gambits
Because supervisory levels are the link between the executive and senior management levels, achieving the organization's objectives, increasing productivity and overall performance of the organization, affects the effectiveness and efficiency of supervisors' performance.
And because of the skills of supervisors in any organization in need of continuous development, and to acquire advanced tools and methods that reflect on the deepening of these skills and activate their role in motivating individuals working, and push them to commit to the goals of the organization.
You need this conference to learn about supervisory skills and advanced methods, to be able to play an effective and supervisory role in your organization.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.
This course is designed for participants to introduce to key issues and themes in international development.
Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
The course will explore a number of key themes in international development, including how questions of gender and generation shape the impact of poverty; how processes of globalization, migration, and violent conflict impact development; and how development and the environment are linked.
It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
By introducing participants to a range of problems in economic development, we will look to analyze how economic theory and models can explain the lack of development in some nations. We will apply such theory to real-world economies to understand the nature of the problems they face and how effective policies can be in tackling the problems.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.
Corporate/Public governance and risk management are critical There is increasing attention being paid to corporate governance and risk management in business schools and among legislators.