The definition facilities management as: “The integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”.
Facilities managers have therefore responsibilities for providing, maintaining, and developing many services. These range from property strategy, space management, and communications infrastructure to building maintenance, administration, and contract management. Facilities management includes space, infrastructure, people, and organization.
This highly popular training course will feature how to establish, implement, manage and continually improve your facility department to get the best out of the facilities within the given boundaries of costs, performance, and other important factors during its total lifetime.
The course is designed to develop a delegate’s skills in managing facility staff and corporate assets while minimizing risk exposure in the workplace. As the Facilities Management (FM) function continues to evolve, this training course offers the latest thinking in the profession, the right balance between asset performance (functionality, availability, reliability, safety), and will tackle specific issues encountered on the ground and apply best practices in discussing real solutions.
At the end of this course the participants will be able to:
Understand the basics of facilities management
Understand how to draw up a preventive maintenance concept, based on risk
Develop strategies to decide when and what to outsource
Understand the different types of contracts
Identify and monitor the facilities management-processes performance
Professionals who are responsible for the management, operation, and maintenance of facilities (buildings, production facilities, utilities, power and water distributions networks landscaping, etc.)
Professionals aiming to update themselves on the basic elements, best practices, and implementation aspects of facilities management
The Facilities Management process in general
Facilities Management as a business within a business
Facilities phases, planning and realization
Relationship between Facilities Management and Asset Management
Facilities Roles, the current state of your Facilities Management processes
Types of planning
Strategic and annual planning, Life Cycle Cost principles
Budgeting principles
Work planning and control, performance management regarding the workflow
Disaster recovery plans
Maintenance concepts
Understanding RISK
Risk-Based Maintenance, the methodology
Steps in developing an effective & risk-based maintenance strategy
Typical inspection and maintenance tasks for utilities
What to outsource and what not
Choosing the right contractor
How to manage this
Contract types
The contracting cycle
Service Level Agreements
Continuous improvement
Target setting as a starting point
Monitoring performance: development and use of Key Performance Indicators
The Facilities Management Balanced Scorecard (FMBSC)
Assessments, audits and benchmarking; a practical exercise in auditing
Participants will learn about the field of communication for development in this course (C4D). In order to encourage participation and engagement with kids, families, communities, and networks for positive social and behavioral change in both development and humanitarian contexts, C4D is an evidence-based strategy that makes use of a variety of communication tools, channels, and approaches. It incorporates knowledge and ideas from social, behavioral, and communication sciences.
In order to meet these new challenges and take advantage of chances for innovation to bring about behavior and social change, participants in this three-day course will need new and improved communication competencies.
Too often company executives and professionals spend most of their time fixing day-to-day problems. They react to problems, rather than focusing on what they would like the company to be and then on making it happen. This program focuses on changing the way we think from reacting (responding to day-to-day problems, fixing and repairing) to developing plans for what we want to have happened and then implementing the plans.
A document management system is a computer system used to track and store electronic documents. It is usually also capable of keeping track of the different versions modified by different users. The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management systems and related to digital asset management, document imaging, workflow systems, and records management systems. This course shows you how to deal with papers in an electronic way to get rid of the papers hard copy which takes a lot of space and time
This course will help you define and implement the vision you have for yourself, your team, and your organization. Working from an initial understanding of your own capabilities, motivators, and resources, it will build an action plan for moving you and those around you towards a shared perception of the future, able to respond to an ever-changing world.
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractors but also with managers, fellow employees, and colleagues within our own organization.
When did you last stop to think about how you work at work – and whether the way you work could be changed to help you be more successful? The Business Brain Train Seminar provides a thoroughly enjoyable environment for you to explore these questions. It shows how to make yourself more effective using mind mapping; teaches techniques for faster, more effective reading, and shows how to use memory systems to remember information. It examines techniques for idea generation, creativity and problem solving; planning; time management; and inter-personal communication skills (including making a speech and how to improve meetings. It focuses on the core skills required for success in any enterprise.