Benchmarking is the tool you use to identify proven opportunities for improvement in your department and organization. It is used to systematically promote innovation and excellence in any of your business processes. It provides you an understanding of the gap between your existing performance and your strategic goal to become a world-class organization. It can also be used to create innovative products and services that provide leadership recognition to you, your department, or your organization.
This program shows you how you can practically implement Benchmarking in your organization, department, or section. Though the concept of benchmarking is simple enough – the problem comes in its proper implementation, This program covers methodologies for Internal Benchmarking, Industry Benchmarking, and Cross-Industry Benchmarking.
This program provides you the step-by-step methodology that you can use to use to take full advantage of benchmarking for the achievement of your strategic objectives.
This is a Management Briefing Training Program designed to give the participants a quick subject, management, and strategic understanding of the issues involved enabling them to support related initiatives, quality assurance plans, and improvements being suggested by other stakeholders.
At the end of this course the participants will be able to:
List the benefits of benchmarking
Develop your own benchmarking plan
Discuss how benchmarking activities can lead to organizational excellence
Apply the correct methodology to data collection and analysis
Analyze the appropriate methods of continuous improvement
Any Manager who needs to improve their skills in benchmarking and performance management
Engineers
Accountants and finance staff
Operation Managers/Process Managers
HSE Leaders
Middle Managers and Team Leaders involved in process improvement
Project and Programme Managers
Change Leaders
Human Resource (HR) Professionals
The Need for Performance Measurement
Using Measurement to Transform Your Organisation
The History of Measurement
Key Performance Indicators (KPI) Explained
Measuring the Correct Things
History of Benchmarking
Benchmarking Terminology
Strategic, Performance, and Process Benchmarking
Internal vs. External Benchmarking
Applying the Most Appropriate Benchmarking Approach
How to Identify Suitable Benchmarking Projects
Running a Successful Benchmarking Project
The Phases of Benchmarking
Identifying and Selecting Metrics and Partners
Benchmarking Project Management
Data Use and Abuse: Using Data Constructively
A Simple Revision of Key Statistical Terms and Techniques
The Importance of the Standard Deviation and Variance
The CATWOE Technique, RCA, 5-Whys, and Cause & Effect
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