Managing an IT function is very different from developing or supporting technical IT solutions. General management skills are helpful to the IT manager, but results from this course demonstrate that a management course designed specifically for the IT professional is invaluable.
There are five key modules covering IT strategy, project excellence, communicating technology, operational and crisis management, and commercial acumen. These are the 5 management skills that have been identified as consistently enabling business results and career success for all IT managers.
At the end of this course the participants will be able to:
Develop an effective IT strategy.
Increase project delivery rates and manage a portfolio of projects.
Lead effectively in a technical crisis.
Set clear IT contract objectives.
Effectively negotiate technical agreements.
IT Managers
IT Team Leader
Project Manager
Systems Architect
Head of (IT) Department, and more.
What is the strategy?
Solving the problems of business strategy.
Leading approaches to creating top-level strategy.
Case study ‘Setting corporate direction’.
A proven process for IT strategy.
Aligning IT strategy to business priorities.
Balanced scorecard IT objectives.
Enterprise architecture in IT strategy.
Looking for a better way — optimizing IT strategy.
Strategic plans — plot on a page.
Communicating strategy.
Validating project business cases using investment appraisals and sensitivity analysis.
IT project management wisdom — lessons learned from successful and failed projects.
Effective project governance and reporting.
Project portfolio management guidelines.
Making an impact — the first 90 days.
Strategic importance and tactical urgency.
Case study ‘Priorities of the new IT director’
Unit 5: Business Change Leadership:
The emotional cycle of business change.
Guidelines for successful change projects.
IT's unique role in business change management.
The emotional cycle of business change.
Guidelines for successful change projects.
IT's unique role in business change management.
The art of communicating technology.
Presenting IT to non-technical audiences.
Creating a compelling technology message — IT’s the elevator pitch.
Handling difficult (IT) situations — forum theatre and role play.
Group debate — what has IT ever done for us?
Business relationship scenarios.
The POSTMAN technique for identifying priority business requirements.
The advanced use of questioning strategies – opening and closing dialogue.
Methods of influencing outcomes.
Overview of different frameworks, including ITIL, Six Sigma, and Lean IT.
Techniques of root cause analysis.
CSI examples and guidelines.
Preparing for major (technology) incidents.
Managing major incidents.
Leading in crisis — the art of communication.
Roleplay ‘Handling difficult situations’ — media simulation.
Because supervisory levels are the link between the executive and senior management levels, achieving the organization's objectives, increasing productivity and overall performance of the organization, affects the effectiveness and efficiency of supervisors' performance.
And because of the skills of supervisors in any organization in need of continuous development, and to acquire advanced tools and methods that reflect on the deepening of these skills and activate their role in motivating individuals working, and push them to commit to the goals of the organization.
You need this conference to learn about supervisory skills and advanced methods, to be able to play an effective and supervisory role in your organization.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.
This course is designed for participants to introduce to key issues and themes in international development.
Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
The course will explore a number of key themes in international development, including how questions of gender and generation shape the impact of poverty; how processes of globalization, migration, and violent conflict impact development; and how development and the environment are linked.
It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
By introducing participants to a range of problems in economic development, we will look to analyze how economic theory and models can explain the lack of development in some nations. We will apply such theory to real-world economies to understand the nature of the problems they face and how effective policies can be in tackling the problems.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.
Corporate/Public governance and risk management are critical There is increasing attention being paid to corporate governance and risk management in business schools and among legislators.