Managing an IT function is different from developing or supporting IT solutions, where general management skills are useful for an IT manager, but the findings from this course show that this course specifically designed for the IT professional is invaluable.
There are five main modules covering “IT Strategy, Project Excellence, Communication Technology, Operations and Crisis Management and Business Acumen.” These are the five management skills that have been identified as consistently enabling business results and career success for all IT managers.
At the end of this course the participants will be able to:
Develop an effective IT strategy.
Increase project delivery rates and manage portfolio of projects.
Establish clear goals for information technology.
Effective negotiation and technical agreements.
Team leaders seeking professional development in management and leadership.
IT Team Leader.
IT manager
IT department managers.
Project managers.
Systems designers.
Anyone who finds himself in need of this course and wants to develop his skills and experience.
Business strategy.
What is the strategy?
Solve business strategy problems.
Leading methods for creating a top-level strategy.
Case study "Determining Corporate Orientation".
IT strategy:
A proven process for an IT strategy.
Aligning IT strategy with business priorities.
Information Technology Balanced Scorecard Objectives.
Enterprise engineering in information technology strategy.
Find a better way and improve your IT strategy.
Strategic plans.
Strategic communication.
Advanced Project, Program and Portfolio Management.
Validate the business cases of the project using investment evaluations and sensitivity analysis.
The wisdom of IT project management and lessons learned from successful and failed projects.
Effective project governance and reporting.
Project Portfolio Management Guidelines.
First 90 days:
Effect for the first 90 days.
Strategic importance and tactical urgency.
Case Study “Priorities for a New IT Manager”
Leading change at work:
The emotional cycle of business change.
Guidelines for successful change projects.
Information technology's unique role in managing change at work.
Communication skills.
The art of technology communication.
Presenting information technology to non-technical audiences.
Create a compelling “IT elevator pitch” technical message.
Tackling difficult situations "IT" - Forum theater and role-playing.
Group discussion “What has IT done for us”?
Business Relations Department:
Business relationship scenarios.
POSTMAN technology to identify priority business requirements.
Advanced use of interrogation strategies "open and close dialogue".
Methods of influencing the results.
Continuous Service Improvement (CSI) models
An overview of the different frameworks, including ITIL, Six Sigma and Lean IT.
Root cause analysis techniques.
CSI Examples and Guidelines.
Crisis leadership:
Preparation for major "technological" incidents.
Major incident management.
The art of communication.
Role-playing "Dealing with difficult situations" - a media simulation.
Because supervisory levels are the link between the executive and senior management levels, achieving the organization's objectives, increasing productivity and overall performance of the organization, affects the effectiveness and efficiency of supervisors' performance.
And because of the skills of supervisors in any organization in need of continuous development, and to acquire advanced tools and methods that reflect on the deepening of these skills and activate their role in motivating individuals working, and push them to commit to the goals of the organization.
You need this conference to learn about supervisory skills and advanced methods, to be able to play an effective and supervisory role in your organization.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.
This course is designed for participants to introduce to key issues and themes in international development.
Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
The course will explore a number of key themes in international development, including how questions of gender and generation shape the impact of poverty; how processes of globalization, migration, and violent conflict impact development; and how development and the environment are linked.
It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
By introducing participants to a range of problems in economic development, we will look to analyze how economic theory and models can explain the lack of development in some nations. We will apply such theory to real-world economies to understand the nature of the problems they face and how effective policies can be in tackling the problems.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.
Corporate/Public governance and risk management are critical There is increasing attention being paid to corporate governance and risk management in business schools and among legislators.