The environment of current competitive business requires an increased focus on skills in negotiating and communication, and new processes such as planning and organizing work tasks to improve productivity. Additional skills such as delegating to empower staff to higher performance and change management also help today’s modern leader create success.
Negotiation is inevitably at the heart of every process to achieve what you want or need to build an alliance or work with consultants or suppliers. At the end of each negotiation, the goal is to seek a win-win agreement. Negotiation, Persuasion, and Critical Thinking are the skills covered in the first half of this course.
Businesses and indeed, all organizations, find themselves needing more productive methods of planning, more appropriate goals, and effective means of accomplishing work. A focus on using productive best practices allows for effective and efficient management of work and making changes in the organization. Planning and Organizing Work, and Delegating to build a strong team are the skills learned in the second half of this course.
At the end of this course the participants will be able to:
Recognise aims for key alliances – how to develop and manage them.
Develop an effective plan and strategy for negotiations with allies.
Practice and develop skills for influencing others – especially those who are vital to your long-term business development strategy.
Gain confidence as a trusted negotiator who knows which behaviours to adopt for each stage of the negotiation.
Successfully apply the principles of persuasion to key negotiation situations.
Recognize internal and external influences on our daily planning.
Understand and develop skills necessary to complete work on time.
Learn how to organize work and projects to complete them successfully.
Understand the characteristics of colleagues who do work in our teams.
Develop positive interpersonal techniques for better team relationships.
Practice and develop skills for influencing others.
Gain confidence as a negotiator.
Know what behavior to adapt at each stage of the negotiation.
Recognize and counter the most common negotiating ploys.
Head of departments
Managers
Supervisors
Team leaders
Project managers
Employees who are the potential to be promoted to a managerial or supervisory position
Characteristics of a strategic alliance – effects of market dominance
Culture and perception – and effects in building alliances
Building trust through communication and achieving results for the alliance (bearing in mind its “life cycle”)
Personality - strengths & weaknesses in negotiations
Minimizing communication blockers to maintain relationships
Development review and action planning
Challenges of meetings – group and individual strategies
Positive influence of listening in challenging situations - good and bad news!
Applying rules of influential presentations to maximize the impact
Maintaining compatible body language & using logic, credibility and passion
Feedback and action planning
Steps in win/win negotiation
The keys to collaborative bargaining in partnering
Leverage: What it is and how to use it
Negotiation tactics and ploys
Dealing with difficult negotiators and barriers
Ethics in negotiation
Listening and responding to signals and informal information
Recovering from reversals, errors and challenges
Developing a climate of trust
Higher-level conversation techniques
Concentrating action on the needs of alliance partners
Gaining control and using information – formal and informal
Identifying sources and testing assumptions
Framing the problem
Decision making under pressure
New systems & strategic thinking
Overview and context of organizational change and the impact on planning and organization
Identifying a standard of excellence in the organization, team and personal work
Review of management processes and skill areas
Using a planning process to set goals and get projects started
Integrating goals, scope, work structure and management planning
Identifying initial resource requirements
Identifying risk techniques that affect work assignments, priorities, and deadlines
Communication that responds to who, what where, when, how, why
Understanding the importance of quality planning in work assignments
Understanding how people approach their work
Planning for time management, scheduling and meeting deadlines
Using proper delegation skills to empower staff
Improving prioritizing of work and work tasks
Planning for delegation responsibility and authority
Identifying the skills required to obtain the help of others
The importance of group skills to achieve team success
The importance of interpersonal skills in making personal and team decisions
Empowering the team through the development of interpersonal skills
The importance of versatility in team relations
Innovation and improvement for personal and team change
Identification of change processes and human change
Techniques to set personal and team change goals
Dealing with people who do not want to change
Developing an action plan for personal and team change
Because supervisory levels are the link between the executive and senior management levels, achieving the organization's objectives, increasing productivity and overall performance of the organization, affects the effectiveness and efficiency of supervisors' performance.
And because of the skills of supervisors in any organization in need of continuous development, and to acquire advanced tools and methods that reflect on the deepening of these skills and activate their role in motivating individuals working, and push them to commit to the goals of the organization.
You need this conference to learn about supervisory skills and advanced methods, to be able to play an effective and supervisory role in your organization.
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology, and an increasingly diverse workforce bring challenges and also opportunities for growth. This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
As a supervisor, the success of your organization rests in your hands. This course provides you with the opportunity to develop highly effective and essential supervisory skills that will strengthen teamwork and organizational success. Also, this course will help you manage everyday operations with greater ease. Furthermore, it will help you leverage both your managerial and people skills to meet your new challenges as the 21st-century supervisor.
This course is designed for participants to introduce to key issues and themes in international development.
Participants will explore and engage in academic debates and discussions around a set of key factors that shape, influence, and constrain the development and prosperity of nations.
The course will explore a number of key themes in international development, including how questions of gender and generation shape the impact of poverty; how processes of globalization, migration, and violent conflict impact development; and how development and the environment are linked.
It also considers what exactly we mean by poverty, and how different ways of understanding poverty feed into different approaches to tackling it.
It will also consider development institutions: what are the key institutions in the architecture of international development? How do they differ, and what are the challenges and opportunities they present? Through this module, participants will gain a solid background in the various factors which shape current approaches to and debates on international development.
By introducing participants to a range of problems in economic development, we will look to analyze how economic theory and models can explain the lack of development in some nations. We will apply such theory to real-world economies to understand the nature of the problems they face and how effective policies can be in tackling the problems.
A five-day course on the practical aspects of piping and pipeline design, integrity, maintenance, and repair. The participants will obtain an in-depth understanding of the ASME B31 code rules and API standards, their technical basis, and practical application to field conditions.
Corporate/Public governance and risk management are critical There is increasing attention being paid to corporate governance and risk management in business schools and among legislators.