The best-laid plans can be derailed if interpersonal problems and team disagreements are not adequately addressed. Using a range of strategies and tried-and-true methods, you will learn how to handle the most difficult situations in this training course. You will discover your favorite approach to handling conflicts and learn how to modify it to fit the scenario you are in. Additionally, you will discover the principles of power and how to use persuasive techniques. You will learn how to resolve disagreements and turn them into an opportunity for progress in this training course.
At the end of this course, participants will be able to:
Business professionals who wish to improve their ability to resolve conflicts, comprehend their own emotions and behaviors and discover effective strategies for handling disputes with impact even in the absence of formal authority