All business activities are governed by writing policies and procedures. Much effort is spent on looking at how to draft documents, and, while this is important, it sometimes overshadows the importance of the Policy or Procedure, and related documents such as Specifications and Standards.
The course will look at how these documents are created, and some of the main clauses that appear in them, all using real examples wherever possible.
The course will then consider methods to be used in drafting Policies and Procedures, and, in particular, how to avoid ambiguity and uncertainty. This is an area that generates large numbers of errors, and the aim of the course is to reduce the frequency of such errors and associated disputes.
The course will deal with Policy and Procedure documents written in the English language but will use techniques that have wide application to many types of documents.
Professionals who want to learn techniques to improve their writing skills
Team leaders, supervisors, section heads, and managers
Professionals who have an interest in written English
Anyone who wants to become a leader in their work role
Project, purchasing, finance & production officers and personnel
Technical professionals including those in Maintenance, Engineering & Production
Secretaries, clerks, administrative and support staff
Professionals who want to learn techniques to improve their writing skills
Team leaders, supervisors, section heads, and managers
Professionals who have an interest in written English
Anyone who wants to become a leader in their work role
Project, purchasing, finance & production officers and personnel
Technical professionals including those in Maintenance, Engineering & Production
Secretaries, clerks, administrative and support staff
Introduction
Why they are important
What makes a good Policy
The structure of Policy and Procedures
Writing styles
Incorporation of other documents
The role of Policy and Procedures
What needs to be included
Who needs to be involved
The review process
The approval process
Publication
Review of examples of Policy and Procedures
Avoiding ambiguity
Standards –ISO
Communications
How to ensure staff compliance
Maintenance
Drafting guides
Best practice
Useful tips
Effective writing
Commercials
Drafting exercises, based on the documents reviewed
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