To excel as an Office Manager, Administrator, or Secretary you need to perfect your interpersonal and behavioral skills, to ensure you stay in control and on top of every one of your responsibilities.
At the end of this course the participants will be able to:
Learn how to prioritize and cope with multiple tasks.
Learn how to think as a manager – planning, making decisions, and solving problems.
Learn how to improve their communication skills to enhance their relationships.
Learn to manage your thoughts and feelings and improve self-confidence.
Learn how to be assertive and therefore more effective in the workplace.
Understand and develop intrapersonal and interpersonal skills.
Professionals seeking to raise their consultancy skills
All HR Staff interested in Internal Consultancy
Team Leaders responsible for internal consultancy
Technical Professionals who wish to develop their internal consultancy and communication skills
Individuals who desire to develop and facilitate internal consultancy projects
Heads of departments who need to get special projects delivered on time and within budget
Introductions – Getting to know each other.
Understanding and clarifying purpose, vision, and mission.
External and internal customer service.
The secret to working smarter rather than harder.
Using high leverage activities to achieve more in less time.
Controlling, prioritizing and organizing your work.
Making a long term plan to create the best office in the company!.
Streamlining your office systems.
Getting your paperwork under control.
Making your office user friendly and efficient.
Harnessing the power of the mind – through Mind Mapping Techniques.
Right brain/left brain theory.
Managing larger projects to meet deadlines.
Planning skills – using a Gannt chart to chart work progress.
Problem-solving techniques.
Becoming more proactive.
Decision-Making tools.
Managing meetings effectively.
Keeping minutes of meetings.
Working with more than one manager.
Common communication mistakes.
Different styles of communication.
Communicating with Confidence.
Learning to be more assertive.
Win-win conflict resolution.
The most effective way to say no.
Understanding and using body language.
Understanding gender differences in communication.
Overcome biases and discomfort associated with exercising power.
Understanding different personality types and how to deal with them.
How to create an effective working relationship with any kind of boss.
Listening skills – seeking to understand before being understood.
The number one reason we don’t listen well.
Creating a professional image.
Leadership skills.
Knowing and accepting yourself as a leader.
Making things happen from anywhere in the organization.
How to make presentations with confidence and power.
Overcoming the fear of public speaking.
Learn the essentials of planning a presentation.
How to hold the attention of a group.
Painless methods for giving corrective feedback.
Best practices for delivering positive feedback.
Understanding the main causes of stress.
How to build self-confidence and strength the ability to respond to difficult situations.
How to relax and refresh the mind and body.
The signs, symptoms, causes, and triggers to stress.
Why stress is a powerful messenger.
How to break the vicious cycle of stressful thinking.
The essential skills of emotional intelligence.
Using emotional intelligence at work.
Transforming fear and negativity and reactive-ness.
Becoming a more proactive, responsible and self-aware person.
Continuing Professional Development - where to go from here.
Participants will learn about the field of communication for development in this course (C4D). In order to encourage participation and engagement with kids, families, communities, and networks for positive social and behavioral change in both development and humanitarian contexts, C4D is an evidence-based strategy that makes use of a variety of communication tools, channels, and approaches. It incorporates knowledge and ideas from social, behavioral, and communication sciences.
In order to meet these new challenges and take advantage of chances for innovation to bring about behavior and social change, participants in this three-day course will need new and improved communication competencies.
Too often company executives and professionals spend most of their time fixing day-to-day problems. They react to problems, rather than focusing on what they would like the company to be and then on making it happen. This program focuses on changing the way we think from reacting (responding to day-to-day problems, fixing and repairing) to developing plans for what we want to have happened and then implementing the plans.
A document management system is a computer system used to track and store electronic documents. It is usually also capable of keeping track of the different versions modified by different users. The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management systems and related to digital asset management, document imaging, workflow systems, and records management systems. This course shows you how to deal with papers in an electronic way to get rid of the papers hard copy which takes a lot of space and time
This course will help you define and implement the vision you have for yourself, your team, and your organization. Working from an initial understanding of your own capabilities, motivators, and resources, it will build an action plan for moving you and those around you towards a shared perception of the future, able to respond to an ever-changing world.
We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractors but also with managers, fellow employees, and colleagues within our own organization.
When did you last stop to think about how you work at work – and whether the way you work could be changed to help you be more successful? The Business Brain Train Seminar provides a thoroughly enjoyable environment for you to explore these questions. It shows how to make yourself more effective using mind mapping; teaches techniques for faster, more effective reading, and shows how to use memory systems to remember information. It examines techniques for idea generation, creativity and problem solving; planning; time management; and inter-personal communication skills (including making a speech and how to improve meetings. It focuses on the core skills required for success in any enterprise.